Improving the Customer Experience with Automation
Use Automation to Improve the Customer Experience
New AI technologies can connect disparate systems, streamline workflow processes and boost customer experience
The era of one-click shopping and instant downloads has shaped customer expectations: They want quick, easy and effective customer service too. Companies that lead in customer service are shifting their strategic focus to customer experience – and using artificial intelligence can go a long way toward increasing efficiencies and improving customer satisfaction.
RPA—Robotic Process Automation—uses artificial intelligence to boost customer experience on multiple levels in a customer service operation.
Read the full whitepaper by UiPath to learn more about the ways in which RPA can boost the customer experience including:
- How automation can streamline and optimize human agent workflows
- How automation allows agents to provide a more personalized experience in a reduced handling time
- How automation can help support omnichannel environments
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