Use Automation to Improve the Customer Experience
New AI technologies can connect disparate systems, streamline workflow processes and boost customer experience
The era of one-click shopping and instant downloads has shaped customer expectations: They want quick, easy and effective customer service too. Companies that lead in customer service are shifting their strategic focus to customer experience – and using artificial intelligence can go a long way toward increasing efficiencies and improving customer satisfaction.
RPA—Robotic Process Automation—uses artificial intelligence to boost customer experience on multiple levels in a customer service operation.
Read the full whitepaper by UiPath to learn more about the ways in which RPA can boost the customer experience including:
- How automation can streamline and optimize human agent workflows
- How automation allows agents to provide a more personalized experience in a reduced handling time
- How automation can help support omnichannel environments