New privacy rules, personal accountability regimes, and increasing fines for misconduct are putting greater pressure on regulated industries to know what is in their audio recordings.
Legacy voice recording solutions were not built to support massive scale analysis. Fortunately, new technologies such as artificial intelligence and machine learning are enabling compliance for modern communications.
This guide discusses:
- How to create a plan to expand call recording review
- Why legacy transcription services cannot meet the needs of today’s businesses
- How to integrate AI and ML tools to evolve your compliance supervision strategy
- How to identify new technologies that will improve analysis/insights, reduce costs, and streamline business processes
Download this whitepaper now to learn more.