An Industry Snapshot: The State of U.S. Retail Contact Centers 
As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels. 

Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences.

You’ll also explore the digital future of retail: 
  • Detecting customer emotion, stress, and sentiment in real-time 
  • Providing contextual information for agents and post-call evaluation 
  • Combining online and offline models to unlock up-sell opportunities 
Sponsored by:
Genesys logo
*By downloading this whitepaper, you agree to receive updates from No Jitter & related products. The information submitted is collected by both No Jitter and our sponsors.
View Genesys Privacy Policy
  Facebook Twitter LinkedIn #NoJitter  

No Jitter® c/o Informa Tech
Informa Tech Holdings LLC | Registered in the United States with number 7418737
605 Third Ave., 22nd Floor, New York, New York 10158, USA

© 2022 Informa Tech Holdings LLC. All Rights Reserved. Privacy Policy
CCPA: Do Not Sell My Personal Info

Informa Tech