An Industry Snapshot: The State of U.S. Retail Contact Centers
As popular retail brands switch to eCommerce models and the lines blur between online and in-store shopping, customer expectations are changing. Today’s retailers are expected to deliver the same outstanding experiences across all channels.
Download this infographic to learn how Genesys can help you embrace a new digital era of artificial intelligence (AI)-powered, omnichannel experiences.
You’ll also explore the digital future of retail:
- Detecting customer emotion, stress, and sentiment in real-time
- Providing contextual information for agents and post-call evaluation
- Combining online and offline models to unlock up-sell opportunities
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