Big Ideas for Retail: Nine Key CX Trends
Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to keep up with increasing demand for eCommerce. And retailers are still learning how to navigate this new landscape — one where digital comes first and consumers care more about CX than ever before.
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- How to engage shoppers for a more personalized experience
- Ways that data can help drive the customer journey
- How removing silos will create a more satisfying CX
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