The Total Economic Impact™ of Cisco Webex Contact Center
Contact centers are at the core of what it takes to properly win, serve, and retain customers for both B2B and B2C organizations. Rising customer expectations push companies to deliver ever-improving CX, which can entail a complex suite of applications that can slow contact resolution and increase customer dissatisfaction. Is your contact center costing you?
Forrester Consulting conducted a Total Economic Impact™ (TEI) study to determine the cost savings and business benefits enabled by Cisco Webex Contact Center.
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