You can empower your contact center teams to deliver better customer service experiences by creating a unified console that combines phone, digital channels, and Customer Relationship Management (CRM) data in a single view. Download the eBook to discover how Salesforce integrated with Amazon Connect, the fastest growing contact center solution, makes it possible for your agents to resolve issues quickly and save up to 80% compared to traditional call centers.
Download this whitepaper to learn how to:
- Automate with AI-powered capabilities using out-of the-box machine learning (ML)
- Save money with cost effective pay-as-you-go services that enable omnichannel support for chat, SMS, email, and voice
- Extract rich analytics and insights from every contact through speech, transcription, and more