For this Total Economic Impact report, Forrester examined how four enterprises are benefiting from the use of IBM’s Watson Assistant conversational AI for customer self-service, employee self-service, and agent assist use cases.
Read this in-depth analysis to discover Forrester’s key findings, including how Watson Assistant has netted organizations quantifiable benefits such as:
- $23.9 million in savings
- 337% return on investment
- 10% reduction in handle time
- and much more