Companies standing up next-generation contact centers need to leverage a rich array of technologies in their quest to provide exceptional customer experiences, whether delivered via cloud platforms or over the top of on-premises systems.
To be certain, an omnichannel environment has become an imperative, especially for large, multinational contact centers. However, the importance of the voice channel continues to stand above all others.
Download this whitepaper, written by No Jitter, to discover:
- How an infusion of intelligence can benefit the voice channel
- Three ways to use conversational AI
- The value proposition of a managed services approach to transformation of the voice channel, and the contact center at large